more exploration. more excitement.

When will my order be shipped?

Your order will be prepared for shipping the same day or the following business day. Expect delivery within 2 to 7 business days. 

When can I expect the delivery of my order?

Depending on your location, standard shipping take 2 to 7 business days. If you opt for Xpress Shipping, your order will arrive within 2 to 3 business days. 

Do you provide discreet packaging and billing?

Yes, all orders from XOXTOYS have discreet packaging and billing. The packaging is always unassuming with no label or marking that could expose the content inside.

Your credit card statement will also show a transaction for Wodo Distributing. 

What is the shipping cost?

Free shipping is available for all orders above $59 and up for Canada and USA. For orders under $59, the standard shipping charges are $11.99. If you opt for Xpress Shipping, your shipping charges will be $18.99.

What is the method for dispatching orders?

All orders are shipped via Canada Post.

What is the return policy?

Due to the intimate nature of the products, return or exchange are only available for defective or damaged products. You cannot return or exchange any product which is intended to have direct contact with a body part or body fluids.

For more information on return policy, visit:

What is the XOXTOYS Pleasure Pledge Guarantee?

The XOXTOYS Pleasure Pledge Guarantee promises a risk-free experience. If our toys don’t meet your expectations, you can inform us within 45 days of purchase. We will issue a store credit equal to the purchase price, minus shipping fees.

Head over to the Pleasure Pledge Guarantee page for more information.

What steps should I take if I receive a defective item?

In the event you receive a faulty or defective item, please let us know right away so that we can make things right. 

Contact our customer service team at to learn the specific steps and check your eligibility. 

We will request images and video to understand the issue, which will help us remedy the matter as soon as possible. 

How can I either cancel my order or modify the delivery address?

We can not modify the delivery address once the order has been placed and shipped. Please recheck and confirm your order details at checkout to avoid any issues.

If you notice an error after placing the order, immediately contact us at We will try our best to accommodate you.

Do you offer international shipping?

Yes, we do offer international shipping. You may incur additional charges depending on the destination.